Refund Policy

Last updated: August 29, 2026

Every Tavern Hill Blades knife is forged by hand to fill your specific order. Because of that, our return policy looks different from a typical retail store's, and we want to be upfront about it before you buy.

Made-to-Order Items Are Final Sale

Since each knife is forged after you order it and cannot be restocked or resold to another customer, we are not able to accept returns or offer refunds for a change of mind, sizing expectations, or simply not wanting the piece anymore once forging has started.

Cancelling Before We Start Forging

If you need to cancel, email us at tavernhillblades@yahoo.com as soon as possible. If your order has not gone into production yet, we will cancel it and refund you in full. Once forging has begun, the order can no longer be cancelled or refunded.

Defects and Shipping Damage

We stand behind our work. If your knife arrives with a genuine manufacturing defect (a crack, a loose handle, a grind that isn't clean) or damage from shipping, contact us within 7 days of delivery at tavernhillblades@yahoo.com with your order number and clear photos of the issue. We will repair, replace, or refund the item at our discretion.

What Isn't Covered

• Rust, discoloration, or patina on carbon steel blades caused by moisture, improper storage, or lack of oiling. Carbon steel needs regular care, this is normal and expected, not a defect.
• Natural variation in wood, antler, horn, or stabilized handle material. Every piece is one of a kind, so small differences from the listing photo are part of buying handmade.
• Normal wear from use, including a blade that needs resharpening.
• Damage from misuse, drops, or use outside the knife's intended purpose.

Exchanges

Because most pieces are one of a kind, we generally cannot offer a straight exchange. If something isn't right, email us. We would rather work it out with you directly than have you stuck with a piece you're not happy with.

How to Start a Claim

Email tavernhillblades@yahoo.com with your order number, a short description of the issue, and photos. We reply to every message and will walk you through next steps.